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POLICIES
Ashlynn Racquel Media Policies
Business Hours
MONDAY - THURSDAY | 10AM - 6PM
CLOSED ON FRIDAYS + WEEKENDS & HOLIDAYS
The following policies apply to Graphic Services + Consultations only. All policies for logo development, website design , management services and branding packages will be shared in a contract for each client to review and agree to after the clarity call.
ACCEPTANCE OF TERMS AND CONDITIONS
Upon submission of payment, the client has been assumed to have read and agrees to the policies set by Ashlynn Racquel LLC, this includes the Terms and Conditions. If you have not read the policies listed on the website in addition to the terms outlined in this contract, that is not at the fault of Ashlynn Racquel LLC.
TURNAROUND TIME
Turnaround times for Graphic services vary from 7- 14 business days, depending upon the service. The exact turnaround time for each graphic service is located in the designated section of each graphic!
An adequate amount of time to design each project is needed for you to receive the highest quality work from Ashlynn Racquel Media. It is extremely important that the client allows Ashlynn Racquel Media to work on the project without interruptions and/or rude rush comments. Business days do not include weekends, holidays or vacations. All projects will resume when the weekend or holiday is over.
Depending on the current workload, projects may take less or more time than advertised. You will be notified if there is a significant delay to your project.
DRAFTS & PROOFS
A steady flow of communication is needed in order to ensure that you receive your designs in time. There is a 72 hour period for you to respond to any drafts, proofs or revisions. After the 72 hours period, there is a day for day extensions on the turnaround time of your project. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us!
DESIGN QUESTIONNAIRE
Questionnaires are used before and after booking with Ashlynn Racquel Media in order to accurately retrieve information from clients regarding their designs. You will be sent an online questionnaire where you will list all information and images needed on your graphic. You will also be able to go into more detail about your design ideas and provide inspirational photos as well.
Please be aware that you are required to complete the Questionnaire AFTER booking a Graphics Based Service. The design questionnaire must be completed within 72 hours of placing your order. Please refer to the ghost policy if you take longer than 72 hours. For each day late with submitting the questionnaire, your turnaround time will be extended as a day for day extension. (If the client takes 7 days to complete the questionnaire and send information, the turnaround time will be extended by 7 days).
It is important that this questionnaire is filled out in its entirety and with great detail. In the event that a questionnaire is incomplete or improperly filled out, the client will be contacted via email. In the event that no further detail is provided after emailing and the design draft is not what the client envisioned, the client will need to pay a re-design fee ($50).
Note that the design process does not begin when an order is placed, but after the design questionnaire and any necessary information has been provided to the designer. Ex. (If an order is placed on Tuesday, but the needed information is not provided until Thursday, your turnaround time begins the next business day.)
GHOST POLICY
For each day late after the 72 hour period for completing or responding to follow up about the design questionnaire, or responding to proofs and/revisions, your turnaround time will be extended as a day for day extension. (If the client takes 5 days to respond, the turnaround time will be extended by 5 days).
After 7 days of a missing/ incomplete questionnaire or no communication regarding proofs/revisions, there will be a $75 restart fee. After 30 days, your project will be CANCELLED, and no refund will be issued.
REFUNDS & CANCELLATIONS
Ashlynn Racquel Media does NOT provide refunds for any series of projects unless agreed upon. Wanting to use another designer or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 1-2 business days may be needed because there may be revisions that need to be done. If you would like to cancel an order you have already paid for and the design process has begun (either deposit or full amount), Ashlynn Racquel Media WILL NOT refund any of the payment already received.
Testimonials Disclaimer
In accordance with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:
Testimonials appearing on this website are received in various forms via a variety of submission methods.
The testimonials, statements, and opinions presented on ashlynnracquelmedia.com are applicable to the individuals who wrote it. Results vary and may not be representative of the experience of others. The testimonials are voluntarily provided and are not paid, nor were they provided with free products or services, or any benefits in exchange for their statements.
The testimonials are representative of client experiences but the exact results will be unique and individual to each client.
The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity, or shortened in cases where the original testimonial included extraneous information that is of no relevance to the general public.
RESPECT POLICY
Ashlynn Racquel Media strongly believes in a healthy client/designer relationship. It is crucial that the client understands that the designer is not working for them, but you both are working together to complete the project. Ashlynn Racquel Media serves each client with the utmost respect and it is important that the same respect is reciprocated from the client to the designer. In the instance that you (the client) are rude/disrespectful throughout any part of the design process to the designer, your order will be cancelled and refunded immediately. Disrespectful/rude comments will not be tolerated under any circumstances.